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Have an issue that you need fixed? If there is any way we can help you or answer questions not answered here, you can check the FAQ in the bottom-right corner of your screen, or you can email us and we'll get you squared away!
If you need to mail us something, here's our address:
5055 E Speedway Blvd
Tucson, AZ 85712United States
Please note that our office is closed (and therefore we're not around to chat or answer emails) on weekends.
Except for preorders, we almost always ship merchandise within 1 week, usually in 3 business days or less depending on the order volume. Check below for how long it takes in transit.
We are based in Tucson, AZ in the United States, and all of our packages ship through USPS and UPS.
If your order comes back 'return to sender', we will either refund the cost of the item minus shipping, or you can pay to have it re-shipped.
Please note: Our health & safety precautions are currently causing fulfillment delays of four weeks or more. The following estimates refer to average normal shipping times; shipping times for various services may also currently be experiencing delays.
Domestic Shipping (US)
- UPS 2nd Day Air or Next Day Air: Usually overnight or the day after, depending on when the order was placed.
- Please note that UPS does not deliver on weekends. For example, a Next Day Air order placed on a Friday will not arrive before the following Monday.
- Priority: Usually 2-3 business days in transit.
- First-Class: Usually 3-5 business days in transit.
- FedEx International Priority or Economy: Usually 2-7 business days in transit.
- USPS ePacket or IPA: Usually 2-6 weeks in transit.
All transit times are our typical speed and subject to potential delays by the courier. If you live farther away from Arizona and/or in a remote rural community, expect longer shipping times.